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Overview

Points of Light's training department offers a web-based learning community for individuals, nonprofit and government organizations and businesses seeking to improve their capacity to effectively engage others in service.  Points of Light provides e-learning courses for three core audiences:

Service Leaders: Volunteers who lead projects or other service activities can work towards earning the Service Leader Certificate or simply take courses to develop their skills. We offer both individual courses and certificate programs in the core areas of volunteer recruitment, project development, large scale project management and leading others.

Nonprofit and Government Organizations:  We offer advanced training and a certificate to staff of nonprofit and government organizations whose key function is managing the organizations’ volunteer resources. For managers of volunteers in these types of agencies, our courses are consistent with the core competencies upon which the CVA (Certified in Volunteer Administration) credential is based.

Businesses:  Employee Volunteer Program managers seeking to improve the impact, scale and effectiveness of their company’s volunteer programming are offered learning opportunities, webinars and ongoing training to help them to achieve their goals.  

Help us design courses you are interested in by taking this survey. Click Here.

 

If you are nterested in working with Points of Light to develop content or online learning formats for your content, please complete this form and email to Training@PointsofLight.org.

For questions please email: Training@PointsofLight.org

Course Catalog

We offer a variety of e-courses to help you engage volunteers more effectively. Each course is a self-paced tutorial and you can save your work and continue at your convenience. 

Effective Service Courses

These two courses are a basic introduction to volunteerism. They will help volunteers learn about service and the role they play in the larger service movement.

To access the Effective Service courses, you will first need to Register. You'll want to bookmark this page to access the courses with your Member Login.

Effective Service Course101: Trends in Volunteerism: (approx. 30 mins)

Helping others has always been a vital part of the American culture. In today’s economy, volunteers are serving more than ever. This course will examine the history of volunteering in America, recent trends and how individuals are giving their time, money and voice to change the world. Through this course, participants will understand their role in the broader volunteering movement.

Effective Service Course102: How to be an Effective Volunteer (approx. 1 hr)

Effective volunteers are empowered, informed, focused and dedicated. They are also self-starters and solution-oriented problem solvers. This course is designed to help volunteers achieve these critical skills. The course includes tools, techniques and approaches to help volunteers be more effective in any type of service environment.

Service Leader Courses

The Service Leader courses are designed to increase effectiveness of volunteers leading others in service and provide service leadership training.

To access the Service Leader courses, you will first need to Register. You'll want to bookmark this page to access the courses with your Member Login.

Service Leader Course 101: Introduction to Service Leadership (0.5 hr) This course provides the foundational knowledge of service leadership. It will define the role of a service leader, the benefits of being a service leader, and the importance of service leaders in meeting pressing community needs.

Service Leader Course 102: Project Management (1 hr) Successful projects exhibit a good balance between managing logistics, time and people. This course provides information and tools to lead others in service while implementing a high-quality volunteer project.

Service Leader Course 103: Leading Volunteers: Leading and Inspiring Others to Serve. (1 hr) In this course you will learn how to effectively lead others in service. You will learn about integrity, the importance of visioning, the importance of cultivating volunteer relationships, elements of an effective team, and strategies for working with volunteers. You will also learn how to lead effective volunteer orientation, help set volunteer expectations, as well as how to recognize volunteers and lead reflection activities.

Skills Based Volunteering

Skills-based Volunteering 101 (approx. 45 min.)

This course exposes participants to the principles of skills-based volunteering.  Participants can then choose which area of specific volunteering to focus their studies on: individual, business, or nonprofit. You will learn how to then implement and management of a skills-based volunteering program. This course provides participants with real examples, tips, and easy-to-follow steps for getting involved in the community, as well as for getting volunteers involved in an organization*.  

To better serve you, we have provided a brief survey (less than 3 minutes) for those that have completed any of the e-Courses. Your feedback is greatly appreciated.

For immediate inquiries please email us.

 

Program Catalog

The Service Leader Certificate Program increases the effectiveness of volunteers leading others in service. Individuals will receive a certificate demonstrating that they have a specific skill set required to effectively lead volunteers in service. This certificate makes it possible for service leaders to move between and build capacity for organizations as well as set a sector-wide standard for the competencies of service leaders. The virtual component of this program decreases the amount of class-room time, saves resources and time for participants, and benefits organizations with small budgets that are not able to or prefer not to travel.

Each course is a self-paced tutorial and you can save your work and continue at your convenience. Participants can expect to complete courses in approximately 2.5 hour online. You will have 90 days to complete the Practicum.

Service Leader Certificate Program

Member Login

Register Here

Participants complete the following requirements:

Course 101: Introduction to Service Leadership (1 hr) This course provides the foundational knowledge of service leadership. It will define the role of a service leader, the benefits of being a service leader, and the importance of service leaders in meeting pressing community needs.

Service Leader Course 102: Project Management (1 hr) Successful projects exhibit a good balance between managing logistics, time and people. This course provides information and tools to lead others in service while implementing a high-quality volunteer project.

Service Leader Course 103: Leading Volunteers: Leading and Inspiring Others to Serve (1 hr) In this course you will learn how to effectively lead others in service. You will learn about integrity, the importance of visioning, the importance of cultivating volunteer relationships, elements of an effective team, and strategies for working with volunteers. You will also learn how to lead effective volunteer orientation, help set volunteer expectations, as well as how to recognize volunteers and lead reflection activities.

Course 104: Practicum (90 days)

  • Service Leader Practicum Components:

Service Project – Participants are asked to lead a service project in their communities and submit a project details describing their experience. The practicum will describe the project, the community need that it met as well as the number of volunteers and volunteer leaders recruited to support the project.

Personal Service Philosophy Statement - All participants must submit a personal philosophy statement explaining their personal dedication to service and what service means to them.

Service Resume -All participants must submit a resume outlining their service experiences including their roles as a service leader.

 

Webinars

Upcoming Webinars

Check out our page on Learn It Live for our upcoming and past webinars.

Don't miss our monthly webinars on engaging and supporting veterans, presented in partnership with the American Legion Auxiliary on the 4th Tuesday of each month.

 

Recent Webinar Trainings

Check out these recorded webinars on our Learn It Live page:

 

 

Evaluation and Reporting (MLK Day Webinar Series)

Presented December 15, 2021 by Sheika Kendi, Points of Light

Martin Luther King Day of Service grantees will learn reporting requirements specifically related to the grant. Upon completion of this session MLK Day grantees will be able to:

  • List due date for program report;
  • List the data that will need to be included in the post project report; and
  • Identify ways to collect that data.

View  Recording

 

Engaging Youth in Service for MLK Day (MLK Day Webinar Series)

Presented December 13, 2021 by generationOn

Dr. Martin Luther King, Jr. committed his life to service and to ensuring that all people are treated with respect and fairness. Bring those lessons to life by engaging youth in service in honor and celebration of the legacy of Dr. King. This webinar, presented by generationOn, the youth enterprise of Points of Light, will provide ideas and resources for involving young people in the planning, development and execution of service and service-learning projects around this national day of service.

View Recording

 

Engaging and Serving Veterans and Military Families (MLK Day Webinar Series)

Presented December 8, 2021 by Chris Marvin, Be the Change Inc. and Joyce Raezer, National Military Family Association

Veterans and military families are an integral part of almost every community in the country. This session will highlight resources to help you better serve as well as engage veterans and military families in service on the MLK Day of Service and beyond.

View Recording

 

Storytelling and Data Collection (MLK Day Webinar Series)

Presented December 6, 2021 by Jennifer Geckler, Anne O’Neil and Michael Nealis, Points of Light

The Martin Luther King, Jr. Day of Service (Jan.16, 2012) marks the beginning of the year of service as millions of Americans honor the memory of Dr. Martin Luther King, Jr. by volunteering in their communities. Points of Light supports this day through meaningful dialogue, reflection and service projects in the spirit of Dr. King’s work, legacy and his vision of creating a beloved community.

View Recording

 

The Community Blueprint: A Model for Communities to Better Serve Veterans, Service Members, and Their Families (MLK Day Webinar Series)

Presented on November 29, 2021 by Barbara Van Dahlen, Give an Hour; Geoffrey Deutsch, Armed Forces Services Corporation and Veterans Innovation Center; and Tricia Thompson, HandsOn University

Points of Light is leading the deployment of the Community Blueprint, a national collaborative effort of more than 30 non-profit and government agencies working to improve veterans’ lives. As a community, veterans and military families are suffering disproportionately during the current economic climate, and we are asking you to make them a priority this MLK Day of Service! 

The Community Blueprint is a guide to help communities add military support services to their public sector infrastructure, utilizing volunteers as the backbone resource to support veterans, active duty military and their families. It helps communities better understand their strengths and weaknesses in military support services and to be responsive to those needs. Come learn more about this great initiative and how you can kick off your Community Blueprint MLK Day 2012! 

View Recording

 

Federal Funds Management (MLK Day Webinar Series)

Presented on November 22, 2011 by Kris Tecce, Points of Light

This session will provide an overview on managing federal funds and will share what it means for costs to be allowable, allocable, and reasonable. This is a required webinar for HandsOn Network MLK 2012 grantees but is open to others who are interested in learning more about the complex world of federal funds management. There will even be a cost principles quiz to assess participant’s knowledge of allowable costs! MLK grantees are requested to have their program manager and finance director participate in this call.

View Recording

 

The CVA Credential: A Mark of Excellence

Presented on November 21, 2011 by Katie Campbell, Council for Certification in Volunteer Administration

Credentialing in any field increases credibility and promotes career development.  Learn about this unique performance-based, self-study program for becoming Certified in Volunteer Administration, and how it can benefit you and your organization.  Relevant for all types of settings, this session is recommended for individuals with at least 3 years of experience leading volunteer engagement. This session will also offer tips on how HandsOn affiliates can promote and support certification in their local communities.

View Recording

 

Training and Placing Volunteer Leaders (MLK Day Webinar Series)

Presented on November 17, 2021 by Sherry Fazio, Jersey Caresand HandsOn University Leadership Faculty

Volunteer leaders and community members who are trained to lead service activities can greatly expand your MLK Day of Service efforts. In this session, you will discover how to develop a Volunteer Leader Framework that supports the recruitment, training and placement of strong Volunteer Leaders to support MLK Day efforts and beyond!

View Recording

 

America's Sunday Supper with Film (MLK Day Webinar Series)

Presented on November 15, 2011 by HandsOn Network and ITVS

Interested in incorporating film into your Sunday Supper? Leading up to MLK Day, you can host your very own America’s Sunday Supper that includes film and film discussion. For the second year, HandsOn Network is partnering with Independent Lens to help bring this vision to life. Come learn how to leverage these activities to expand your reach and increase the excitement around MLK Day 2012. Tools and resources available.

View Recording

 

America’s Sunday Supper (MLK Day Webinar Series)

Presented November 10, 2021 by Cybil Lieu, Points of Light

Interested in adding some additional flavor to your MLK Day of Service offerings? Why not make it a weekend event? On the Saturday or Sunday before MLK Day, host your very own America’s Sunday Supper for an event of civic dialogue and service. HandsOn Network has again partnered with Independent Lens to help bring this vision to life. Come learn how to leverage these activities to expand your reach and increase the excitement around MLK Day 2012. Tools and resources are available.

View Recording

 

Managing Large-scale Days of Service (MLK Day Webinar Series)

Presented on October 27, 2021 by Katie StearnsPoints of Light Institute and HandsOn University Leadership Faculty

A day of service is an opportunity to engage people from throughout the community in a one-day, focused effort to make a real impact on the community. It can also serve as an entry point to turn episodic volunteering into sustained service. In this session, explore a proven framework for leading, developing, managing, and supporting community-wide efforts.

As a result of this session, you will be able to:

  • Understand all components necessary for executing successful, volunteer-led Days of Service in your community
  • Develop and/or review principles that drive planning for Days of Service
  • Learn action steps required to initiate the planning process

View Recording

 

Evaluating and Assessing Your Volunteer Program

Presented on October 5, 2021 by Martin J. Cowling, People First - Total Solutions

In the current climate, agencies are reviewing all aspects of their programs. This practical webinar will assist those involved in leading volunteerism to develop effective assessment tools for their work. The session will cover:

View Recording

 

Building Relationships with Corporations and Their Volunteers

Presented on September 29, 2011 by Sue Carter Kahl, HandsOn University Leadership Faculty

Corporate volunteerism is growing. Often, these volunteers and their representatives are new to working with nonprofits and can benefit from guidance. This session will cover trends and ways to engage corporate volunteers and give specific examples of what to discuss upfront to ensure your organization’s needs are met along with corporate goals. Participants will explore methods of building a relationship with the corporation that outlasts any one project and can lead to repeat volunteers and funding.

View Recording

 

Volunteer Motivation: Tapping into Passion and Purpose

Presented on September 21, 2011 by Erica Severson Denniston, Insight/Action LLC and HandsOn University Leadership Faculty

With our busy lives, we’re all very selective as to how we spend our time, especially when it comes to volunteering. Altruism aside, to recruit and retain the best people, we need to know what’s in if for them. Using insights on personality type, this session explores how you can design volunteer opportunities that tap into the unique motivations, passions and skills of volunteers to keep them truly engaged.

View Recording

 

Mobilizing Service Leaders for 9/11 Day of Service 

Presenters: HandsOn Network 

Target audience: Nonprofit, government, and community organizations 

 

Service leaders, community members who are trained to lead other volunteers in service activities, can greatly expand your 9/11 Day of Service efforts. In this training, you will discover how to build a strong service leader program that lasts even beyond 9/11.

View Recording

 

Engaging Veterans and Military Families in the 9/11 Day of Service 

Presenters: The Mission Continues and Blue Star Families 

Target audience: Nonprofit, government, and community organizations 

 

Veterans and military families are an integral part of almost every community in the country. This session will highlight resources to help you engage veterans and military families in service and remembrance activities on 9/11 and every day.

View Recording

 

Making the Connection: Remembrance and the 9/11 Day of Service 

Presenters: MyGoodDeed

Target audience: Nonprofit, government, and community organizations, individuals, businesses. 

 

This session will provide guidance about appropriate ways to remember, honor, and provide information about the 9/11 victims. Help others learn about the victims and heroes of 9/11 and understand why performing good deeds and other charitable service are such important and permanently linked aspects to the overall observance of 9/11 each year.

View Recording

 

Helping Others to Prepare for Disasters 

Presenters: Operation Hope

Target audience: Nonprofit, government, and community organizations

 

As we remember one of the worst disasters in American history, the 9/11 Day of Service is a good opportunity to mobilize volunteers to help people prepare for disasters, both man-made and natural. In this session, you will learn ways to empower every individual and family to prepare for disasters.

View Recording

 

Get on Board the Pro-bono Express

Presenter: David Warshaw

 Call it “skills based” volunteering or pro bono, its power comes from utilizing volunteers for their specific professional knowledge and training to augment management capacity or achieve operational goals. This workshop session will explore what’s firing the trend toward more pro bono volunteering, and how nonprofits can better organize to take advantage of this growing resource.

Access Training Here

 

Caught in the Web Advance Writing Workshop

Presenter:  Cindy Ford

Are you seeking training on the advanced concepts and techniques for web writing?  Not all reading and writing is the same. How people experience the web dictates the writing style that is most effective to use. In this training you’ll learn the research behind creating text for the web, learn the best practices for doing so.

Access Training Here

 

Turning Trash in Cash -  A Community Beautification Project

Presenter:  Eve Shafi

Ever wondered how to lead a neighborhood clean up?  Learn how to mobilize and lead a county wide beautification day that also raises money for local nonprofits. Similar to a walk‐a‐thon, The Big Sweep participants collect donations and sponsorships for picking up trash on roads, waterways and parks throughout the County. In 2010, over 1,000 volunteers and 60 service leaders picked up over 13 tons of trash and recyclables and 344 tires and raised over $47,000 for nonprofits, school volunteer clubs, churches etc.

Access Training Here

 

Sharing Moments of Recognition Everyday

Presenter: Kendall Stiles

This session will give you many examples of how you can show recognition everyday throughout your organization and cost-effective ideas that can be given out every day. It will also dispel the many myths about recognition. We will discuss the different types of recognition as well as the appropriateness of when to use them.

Download or view the PPT

 

Writing for the Web

Presenter: Cindy Ford

The internet is a powerful tool for attracting volunteers and marketing your programs. Not all reading and writing is the same. How people experience the web dictates the writing style that is most effective to use. In this training, you'll learn the research behind creating text for the web, learn the best practices for doing so, and put your new found skills to the test.

Download or view the PPT

 

Mobilizing Nonprofit Partners for MLK 2011

Presenter: Todd Bernstein, President of Global Citizen and Director of MLK 365 & Greater Philadelphia Martin Luther King Day of Service

Fifteen years ago, the first King Day of Service in the nation began in Philadelphia with 1,000 participants.  Some 600,000 volunteers have served in this project since 1996.  What’s the secret? Partnerships! Come learn from the expert, who made it all happen and walk away with strategies to create partnerships resulting in increased mobilization!

Download the recording.

Download the handouts.

 

How Skills-based Volunteers can Support Your MLK Day Efforts

Presenter: Veronica ParagesDirector of Skills-based Volunteering and Linda Davis, Chief Executive Officer, Center for Volunteer and Nonprofit Leadership of Marin

Is MLK day becoming a bigger event every year for your organization? Are you trying to use multimedia before, during and after the event?  Using their professional competences, volunteers are now helping nonprofit entities by delivering consulting services for free – so why not take this opportunity to get some support for the development, communication, and the implementation of your MLK day of service.

Download the recording.

Download the handouts.

 

MLK 2011 Signature Civic Dialogue Events -Supper and Cinema

Presenters: Khyati Desai, Civic Engagement Manager

Interested in adding some additional flavor to your MLK Day of Service offerings? HandsOn Network has partnered with Independent Lens and two collegiate organizations to help bring this vision to life. Come learn how to leverage these activities to expand your reach and increase the excitement around MLK Day 2011. Tools and resources available. 

Download the recording.

 

How to Use Social Media for MLK 2011 (#MLKDAY)

Presenter: Jessica Kirkwood, Vice President of Social Media

Have you thought about how to use social media to build  awareness and excitement in order to inspire and mobilize people to activate on MLK Day of Service 2011? Come hear about tools and strategies you can use to help inspire your constituents on this powerful day of service. Walk away with sample key messages and timelines to guide your communication.

Download the recording.

Download the handouts.

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